We have decades of experience in technology and customer experience, as clients and suppliers. Understanding improvement areas and helping brands win by delighting their customers is a calling and a labor of love!
Augment is a leader in customer experience-driven artificial intelligence (AI). Our technology helps brands deliver better customer experiences, more effificntly while enabling a deep, real time understanding of customer pain points. Augment AI powers billion dollar brands around the world.
Start your next round of CX priorities with inspiration from our whitepaper: Moments that Matter - the 5 topics that drive the greatest customer frustration
These are the topics that create the greatest negativity - moments that impact purchase decisions and make customers into detractors.
It's not hard to find elements of your Customer Experience to improve, but what should you prioritize?
Our Artificial Intelligence algorithms have understood and dissected customer conversations with brands. Out of this deep understanding of language, conversations, and outcomes Augment systems have identified the 5 topics that lead to the greatest decrease in customer Net Promoter Scores!